Assuring Citizen Agency in a World with Complex Online Harms


A multidisciplinary project seeking to understand the role of agency in the complex online harms both groups and individuals experience, so we can better respond to those harms in a way that empowers users.

Image of the AGENCY team


The online world is a curious but uncertain world. Whilst it brings connectivity and vast quantities of information, it can also be used to cause harm. Complex harms tend to happen to citizens, and, in most cases, they are not purposely caused or easily controlled by citizens. Bringing together experts across different disciplines and engaging with all stakeholders, crucially citizens themselves, AGENCY seeks to understand complex online harms and propose ways citizens can be empowered to have more control and confidence using the internet.

The Case Study Approach

AGENCY Research can be broken down into 3 different topics/case studies:

Updates from AGENCY